I am a UX/UI Designer, with years of professional experience in the automotive industry. This enabled me to develop a solid empathic foundation for users from a customer service lens. I use the human-centred design process as I naturally advocate for the user while keeping a business' goals. My strengths include but are not limited to rapid wireframing, prototyping, accessibility, and developing user personas. I am passionate about improving user experience and user accessibility in SaaS app solutions.